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Emotional WELLbeing

Cigna’s Employee Assistance Program (EAP)

Through the EAP you, and family members who live with you, have access to unlimited phone counseling and up to five face-to-face or video-based counseling sessions per issue per year.

Suicide & Crisis Hotline

The EAP is completely confidential. If you or someone you know is in immediate crisis, call 911 or the Suicide & Crisis hotline at 988 [toll-free, 1-800-273-TALK (8255)] or you can Text HOME to 741741 to access free and confidential support 24 hours per day, 7 days a week.

If you are experiencing anxiety, stress, depression, grief, domestic violence, substance use disorder or relationship issues, Cigna’s Employee Assistance Program (EAP) is ready to help.

Contact Cigna EAP

  • Employer ID: pearson
  • Phone: 1-800-593-4138
  • Web: Cigna Healthcare Login
  • Video Consult: search for EAP providers on myCigna
    • Make sure the EAP box is checked in the search tool.
    • Call to make an appointment with your selected provider, just like you would for a face-to-face visit.
    • The provider will give you information on how to set up the video-based session according to the technology they are using.

EAP On-demand Webcasts

The EAP has a large library of on-demand webcasts that cover a range of topics from Resiliency, Coping with Pandemic Fatigue, Coping with the Impact of Racial Injustice, Living with Grief and more.

On myCigna, select EAP under “Coverage” section and enter employer ID (pearson) for the initial registration. You will then create a username and password for future access.

NOTE: You do not need to be enrolled in any Pearson-sponsored medical plan to access the EAP and it is completely confidential. No one at Pearson will know why or when you contacted the EAP.